Our Policy

Who is responsible?

We are BottleCloths Ltd, a private limited company incorporated in England with the registration number 15107902. We are the controllers and our “business” is responsible for your personal data (referred to as “we”, “us” or “our” throughout this policy.

This privacy policy will inform you as to how we collect and process your personal data and tell you about your privacy rights and how the law protects you. 

Your privacy and data protection is important to us. We do everything possible to ensure that the personal information you provide us is used correctly. We do not collect or save more information than is needed and we always treat it with care. We comply with United Kingdom law.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). This is the UK’s supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so kindly contact us in the first instance.

The responsibility for collecting, processing and storing your personal information on this website is BottleCloths Ltd. To get in contact with us regarding privacy matters or specifically your personal data you can us our contact form or write to our registered office;

BottleCloths Ltd
7 Bell Yard
United Kingdom

What information do we collect?

We collect information from you when you shop with us or register an account on the site. Data will also be collected if you enter a competition, participate in a survey, respond to marketing or an email communication, comment or react to a social media post or participate in any website or technology feature.

As part of the ordering or registration process we may ask you for your name, e-mail address, mailing address, phone number, payment details, purchase and browsing behaviour, website usage or other information.

Credit card information will be requested for the purchase and processes by our payment providers. The information will be stored encrypted with us, as a proof of the payment. This data is mandatory to process the order placed.

You may visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we deploy cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for more information about how we use them.

You have the right to request information regarding the usage of your information.

Data relating to commercial transactions will be stored securely for a period of 6 years.

Specific data collected will vary from time to time but may include;

  • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
  • We may collect, use, store and transfer different kinds of personal data about you which we have grouped together.
  • Identity Data includes your address, title, first name, last name, username or/and similar identifier.
  • Contact Data includes your billing address, delivery/shipping address, email address and telephone number.
  • Transaction Data; If you make a purchase with us, your card information and financial details are not held by us, it is collected and processed by our third-party payment processors. However, we will hold other information to keep a record of the transaction with you such as Contact Data, Identity Data and other relevant information in respect of the transaction including details about your order, such as your delivery address, payments to and from you, your purchase order history with us (including details of products you have purchased from us) as well as your returns with us. 
  • Technical Data includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location (including location of registration), device type, internet service provider, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
  • Profile Data includes your username and password, purchase or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website and products, pages visited, buttons clicked and settings updated (in respect of current user logs for persons whom have a user account with us).
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect, and are not interested in collecting, any special categories of personal data about you such as; race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, gender, political opinions, trade union membership, information about your health, genetic or biometric data. Nor do we collect any criminal offence data about criminal convictions and offences.

How do we use your data?

We may use your data in the following ways;

  • To personalise your website visit and experience.
  • To allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better serve you in response to customer service requests.
  • To quickly process transactions.
  • To inform you about interesting news about our company and to send you personalised promotions for advertising purposes.
  • To better understand the usage of our website and to conduct analysis.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted to receive our e-mail newsletter or via a third-party source, we may send you periodic e-mails.
  • If you have received an email from us, or a third party scource and would no longer like to receive e-mail from us you can opt-out instantly and permanently.
  • Visitors who register or participate in other site features such as marketing programs or members specific content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind a secured network and is only accessible by a small number of people. Those appointed to do this have special access rights and are required to keep the information confidential. When you place orders or access your data we offer the use of a secure server. Information will be saved for an unlimited period of time, unless you ask us to erase your personal information. All credit card and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. You can request for your account to be closed and your data erased at any time.

Do we use cookies?

Yes. Cookies are small files that a website or the service provider hosting the site transfers to your computer hard drive through your web browse.

Cookies enable the site's or service provider's systems to recognise your browser and capture and remember certain information. For example; We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Cookies are not compulsory. They can be disabled at anytime/ You do this through your browser settings. Each browser is a little different, so look at your browser “Help” menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly, specifically ordering.

We may use the following cookies;

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or to help remember your preferences as you move around our website.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences. 
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

Would we compromise your data?

No. We will not transfer your personally identifiable information to third parties unless we provide you with advance notice, except as described in our Privacy Policy. This does not include our own businesses. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you modify or remove your information?

To modify your personal information, you can easily change your information in your Account section on our website. To delete all of your online account information from our database. You also have the right to be forgotten; simply contact us to action permanat deletion. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

How does our email subscription work?

If you would like to receive our newsletter we will need your email address as well as your consent to the receipt of the newsletter. You will then be added to our distribution list. We use this list exclusively for the delivery of requested information, offers, news, updates, discounts and information we think you may find useful or appreciate.

As a newsletter provider, we work with a third-party software platform; currently Brevo.

Your data will be transmitted to this party, for who it’s prohibited to sell and use your data for purposes other than sending our newsletters. The granted consent to the storage of data, the e-mail address and their use to send the newsletter, can be revoked at any time through the unsubscribe link in the newsletter. Please note that due to email production schedules you may receive any emails already in production. You can also unsubscribe instantly by clicking the button below.

Your consent…

By using our site, signing up for e-mail subscriptions or placing an order, you consent to this privacy policy and our terms. If you are under 16 you must let your parents or guardian know about our Privacy Policy before registering to use this site. We reserve the right to only accept orders from those over 18 years.

Changes to this policy.

Our privacy policy applies only to information collected through our website and not to information collected offline. If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on January 1st 2024.